Terms and Conditions

Man With a Van Palmers Green Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Palmers Green provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means the person, company, or organisation that makes a booking with us or uses our services.

Services means any removal, collection, delivery, loading, unloading, packing, or related services provided by us.

Goods means the items that we are requested to move, transport, handle or otherwise deal with in the course of providing the services.

Vehicle means any van or other vehicle used by us to provide the services.

We, us, our means Man With a Van Palmers Green.

You, your means the client.

2. Scope of Services

We provide man and van services and small to medium removals within the United Kingdom, including local moves, collections, deliveries, and light commercial work. The exact scope of each job will be agreed with you at the time of booking based on the information you provide.

Our quotation is based on the services described at the time of booking. Any additional work requested on the day of service may be subject to extra charges and will be carried out only if our schedule and resources allow.

3. Booking Process

All bookings are subject to availability and are only confirmed when we have provided a confirmation message and you have accepted our quotation and any stated terms relating to the specific job. Provisional dates or informal discussions do not constitute a confirmed booking.

When making a booking, you must provide accurate information, including:

The collection and delivery addresses

Details of property access, such as floors, lifts, parking restrictions, or narrow entrances

The approximate volume, nature, and value of goods to be moved

Any special handling requirements, such as fragile items, large furniture, or heavy goods

Any time restrictions or specific deadlines

We reserve the right to amend our quotation or cancel the booking if the information you provide is inaccurate or incomplete, or if we believe the job cannot be carried out safely or lawfully.

4. Quotations and Pricing

Unless stated otherwise, our quotations are based on either an hourly rate or a fixed price for the described work. Quotations do not include additional services unless specifically listed, such as packing, dismantling or reassembly of furniture, or removal of doors or windows for access.

Our quotation assumes reasonable access for the vehicle and for carrying goods to and from the property. Additional charges may apply if access is more difficult than described, including long carrying distances, multiple flights of stairs, delay caused by restrictions, or waiting time for keys.

We reserve the right to adjust our charges to reflect any increase in costs, taxes, or other factors beyond our control where a significant period has elapsed between quotation and service date.

5. Parking and Access

You are responsible for arranging suitable parking at both collection and delivery addresses, including obtaining any permits or authorisations where required. You will be responsible for any parking charges or fines incurred as a result of insufficient parking arrangements or restrictions that you have not disclosed.

You must ensure that our team has safe and reasonable access to the property and that stairways, lifts, corridors, and entrances are suitable for moving the goods involved. We are not responsible for delays or additional costs arising from access issues that you did not inform us about at the time of booking.

6. Payments and Charges

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due either before or immediately upon completion of the service, depending on the nature and value of the job.

Payments must be made using accepted payment methods as notified to you during the booking process. All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.

We reserve the right to refuse to commence or continue work if payment terms have not been met or if we reasonably believe that payment will not be made as agreed.

If payment is not made when due, we may charge interest on overdue amounts and recover any reasonable costs incurred in pursuing payment, including recovery or storage charges for goods that have not been paid for in full.

7. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment is only effective when we confirm it has been received.

We reserve the right to apply the following charges when you cancel:

If you cancel more than 7 days before the scheduled service date, we may refund any deposit paid, subject to reasonable administrative costs.

If you cancel less than 7 days but more than 48 hours before the scheduled service date, we may retain part or all of your deposit to cover lost bookings and administrative time.

If you cancel within 48 hours of the scheduled service date, you may be charged up to the full quoted price, at our discretion.

If you need to change the date, time, or details of your booking, we will try to accommodate your request, but this is subject to availability and may result in revised pricing. If we cannot accommodate the change and you cancel as a result, the above cancellation terms will apply.

We may cancel or reschedule a booking due to reasons beyond our reasonable control, including extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking.

8. Your Responsibilities

You are responsible for ensuring that:

All goods are properly packed and ready for transport, unless we have expressly agreed to provide packing services.

All items to be moved are clearly identified and accessible to our team.

Fragile or valuable items are appropriately protected and clearly indicated to our staff.

Any appliances are disconnected, defrosted, and drained as necessary before the move.

There is a responsible adult present at both collection and delivery addresses to provide access, instructions, and confirmation of completion.

You must not ask our staff to carry out any illegal activities, unsafe practices, or work that is outside the agreed scope of the services.

9. Items We Do Not Carry

We do not carry, store, or handle the following items:

Illegal goods, stolen items, or contraband

Explosives, firearms, ammunition, or weapons

Hazardous, flammable, or corrosive substances, including gas cylinders, fuels, chemicals, or paints

Perishable or refrigerated goods

Animals, live plants, or other living organisms

Cash, jewellery, watches, precious metals, or high-value items such as fine art or antiques, unless expressly agreed in writing in advance

If you include any such items without our knowledge or consent, you do so entirely at your own risk. We have no liability for loss, damage, or consequences arising from the transport of prohibited items, and you may be responsible for any fines, losses, or damage incurred.

10. Liability and Insurance

We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods is limited as set out in this section.

We are not liable for any loss or damage arising from:

Inadequate or improper packing by you or a third party

Pre-existing defects or vulnerabilities in goods, including wear and tear

Normal handling of flat-pack or self-assembled furniture which may not be designed for repeated dismantling and assembly

Weather conditions, traffic delays, or other events beyond our reasonable control

Acts or omissions of you or any person acting on your behalf

Minor cosmetic damage such as small scuffs or marks reasonably associated with moving large items in confined spaces

Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, will not exceed the reasonable replacement value of the affected items, subject to any caps or exclusions communicated at the time of booking. You are strongly advised to ensure that you have suitable insurance cover for your goods, especially for higher value items.

We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence.

11. Damage to Property

We will take reasonable care to avoid damage to your property, including buildings, fixtures, and fittings. You must notify us of any fragile surfaces, restrictions, or particular risks at the property before we commence work.

If damage occurs as a direct result of our negligence, you must report it to us as soon as possible and in any event before our team leaves the site, wherever reasonably practicable. Our liability for such damage will be limited to the cost of repair or reasonable compensation, subject to our overall liability limits.

We are not responsible for damage arising where we have been asked to move items in circumstances where it is not reasonably safe or practical to do so, but you have insisted that we proceed.

12. Waste and Rubbish Removal

We are not a registered waste carrier and do not provide general rubbish clearance or disposal of household waste. We comply with UK waste regulations and can only remove certain items where this is lawful and has been specifically agreed in advance.

You must not ask us to dispose of controlled waste, hazardous waste, or any items that require special licences or facilities for disposal. You are responsible for complying with all applicable waste regulations and for arranging appropriate disposal of unwanted items through authorised channels.

13. Delays and Waiting Time

While we will make reasonable efforts to arrive at the agreed time, all arrival and completion times are estimates. We are not liable for delays caused by traffic, weather, road closures, accidents, or other factors beyond our control.

Where delays occur due to circumstances under your control, such as waiting for keys, lack of access, or incomplete packing, we may charge for additional waiting time at our standard hourly rates.

14. Complaints

If you have any concerns about our services, you should raise them with our team as soon as possible so that we have an opportunity to address them on the day. If a complaint cannot be resolved immediately, you should notify us in writing within a reasonable time after the service date with full details of the issue.

We will review your complaint and respond within a reasonable period. Any potential compensation or remedy will be assessed in line with these Terms and Conditions and applicable law.

15. Data Protection and Privacy

We will collect and use your personal information only for the purposes of managing bookings, providing services, handling payments, and meeting our legal obligations. We will not sell your personal data to third parties.

We may share your data with trusted third parties where necessary for the provision of services, such as payment processors or subcontractors, and always in accordance with UK data protection laws.

16. Subcontracting

We may, at our discretion, use subcontractors or additional providers to assist with delivering the services. Where we do so, we will remain responsible for ensuring that the services are carried out with reasonable care and skill, in accordance with these Terms and Conditions.

17. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us. Any significant changes will not affect bookings already confirmed unless required by law.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided to you, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these Terms and Conditions.

By confirming a booking with Man With a Van Palmers Green, you acknowledge that you have read, understood, and agree to these Terms and Conditions.