Privacy Policy

Man With a Van Palmers Green Privacy Policy

This Privacy Policy explains how Man With a Van Palmers Green collects, uses, stores, and protects personal data relating to our customers and prospective customers within the Palmers Green area. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies to all services provided by Man With a Van Palmers Green and to all individuals whose personal data we process in connection with those services.

By using our services or by providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Man With a Van Palmers Green is the data controller in respect of the personal data we process about you. This means we determine the purposes and means of processing your personal information in connection with our services.

Scope of this Privacy Policy

This Privacy Policy applies to all customers, prospective customers, and individuals making enquiries or bookings for services offered by Man With a Van Palmers Green in the Palmers Green area and surrounding localities that we serve. It also applies to personal data obtained in the course of providing our man and van, removal, and related services.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details including your name, address, service address, email address, and any other contact information you choose to provide.

Booking and service information including details of your requested service, collection and delivery addresses, access information, dates and times of moves or deliveries, and any instructions relevant to completing the job.

Communication records including information you provide when you contact us by phone, online form, or other means, as well as notes relating to your enquiries, quotes, and bookings.

Payment and billing information including details necessary to process payments and issue invoices. We do not store full payment card details if payments are handled through secure payment processors, but we may keep records of transaction amounts, methods, and dates.

Technical and usage data where applicable, including information generated when you interact with our website or online services, such as IP address, device information, and basic usage statistics, to the extent required for security and service operation.

How We Collect Your Personal Data

We collect personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us.

During the provision of services when we perform visits to collection and delivery addresses and confirm service details.

From third parties where relevant, such as comparison or booking platforms, when you have given them permission to share your data with service providers like us.

Through our website or online tools where you complete contact or booking forms or interact with our online content.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are:

Performance of a contract where processing is necessary to provide our services to you, including responding to enquiries, issuing quotes, setting up and managing bookings, carrying out moves and deliveries, and handling billing and payments.

Compliance with a legal obligation where we are required to retain certain information for tax, accounting, or other regulatory purposes, or where we must respond to lawful requests from authorities.

Legitimate interests where processing is necessary for our legitimate business interests, such as managing and improving our services, handling customer service and complaints, protecting our business and customers from fraud or misuse, and maintaining records of past jobs. We always balance our legitimate interests against your rights and freedoms.

Consent where required by law, for example for certain forms of direct marketing. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage quotes and bookings, including confirming details, scheduling jobs, and communicating with you about your service.

To deliver our services, including planning routes, accessing properties, moving items, and ensuring that your instructions are carried out safely and efficiently.

To process payments and manage invoicing, including issuing receipts, managing refunds where applicable, and maintaining financial records.

To respond to enquiries, complaints, and feedback and to provide customer support before, during, and after the provision of services.

To manage our business operations including record-keeping, auditing, service improvement, training, and analysis of service use.

To protect our rights and interests including preventing or detecting fraud, misuse of services, or other unlawful activity, and defending legal claims where necessary.

To send service-related communications such as booking confirmations, reminders, and updates about your move or job.

Data Sharing and Processors

We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy:

Service providers and data processors who perform services on our behalf, such as payment processing providers, IT and system support companies, and providers of booking or customer management tools. These parties are required to process your data only in accordance with our instructions and to keep it secure.

Business partners and subcontractors where we need to coordinate with trusted partners to complete a job or where capacity requires assistance to fulfil your booking. In such cases, only the information necessary for the service will be shared.

Professional advisers including accountants, auditors, or legal advisers where necessary to comply with legal and regulatory obligations or to protect our legal rights.

Public authorities, law enforcement, or regulators where we are legally obliged to disclose information or where disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

In general, customer and booking records are kept for a period determined by applicable tax and accounting rules, after which they will be securely deleted or anonymised. Communication records may be retained for a reasonable period to respond to queries, resolve disputes, and maintain business records.

We regularly review the personal data we hold and ensure that it is either securely deleted or anonymised when it is no longer required.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in line with applicable data protection laws. This may include using standard contractual clauses or ensuring that the recipient country has an adequate level of protection recognised by law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, restricted access to personal data, and staff awareness on data protection responsibilities.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. You should take care to keep your own devices and communications secure when dealing with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it or where you have successfully objected to the processing.

Object to processing of your personal data where we rely on legitimate interests and you feel it impacts your fundamental rights and freedoms.

Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or the basis for processing it.

Request the transfer of your personal data to you or to a third party in a structured, commonly used, and machine readable format, where technically feasible and where processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdraw consent.

To exercise any of these rights, please contact us using the contact details available on our website or other service materials. We may need to verify your identity before responding to your request.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact information published through our official service channels.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data. We would, however, appreciate the chance to address your concerns before you approach an authority, so please contact us in the first instance where possible.